Crozer-Keystone Health System complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Crozer-Keystone Health System and Prospect medical Holdings does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Crozer-Keystone Health System:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Stephanie LaFrance Civil Rights Coordinator at 610-447-6338. After 5 p.m. or on weekends, please call the hospital operator at 610-447-2000.
If you believe that Crozer-Keystone Health System has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Stephanie LaFrance, Director of Patient Relation, One Medical Center Boulevard, Upland, PA 19013, Phone# 610-447-6338, Fax# 610-447-2064, Stephanie.firstname.lastname@example.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Stephanie LaFrance, Director of Patient Relations is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Crozer-Keystone Health System cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo.
Crozer-Keystone Health System 遵守適用的聯邦民權法律規定，不因種族、膚色、民族血統、年齡、殘障或性別而歧視任何人。
The Interpreter Services Program is aligned with the Crozer-Keystone Health System mission to advance the health and well-being of the communities we serve, providing culturally competent care and language services to our patients.
Crozer-Keystone Health System is committed to providing medical interpreter services for limited English proficient and Deaf and/or Hard of Hearing patients, family members, companions and visitors. These services are provided through the use of professional qualified contracted services with interpretation agencies for phone interpretation, video remote interpretation and in-person interpreter services.
You have access to interpretation services 24/7 at no personal cost to you. This chart includes languages commonly spoken in your community, additional languages are available.
How can I request an interpreter for future appointments?
If you are scheduling appointments for tests or procedures, ask the scheduler to request an interpreter for your appointment. Please state your language of preference.
How can I request an interpreter if I am hospitalized?
Please contact your nurse, who will arrange interpretation services during your stay at the hospital. If the patient is unable to make a request, a family member may contact the nurse to arrange interpretation services on behalf of the patient.
Who will interpret for me?
CKHS utilizes only professional qualified interpreters who can help facilitate effective communication between you and your healthcare provider.
What interpretation services are available for deaf or hard of hearing patients?
For patients, family members or visitors who are Deaf or Hard of Hearing, and who communicate primarily in American Sign Language the organization provides Video Remote Interpreting (VRI) services in ASL, and/or contracted ASL agency interpreters.
Will I always have an in person interpreter?
Although we try our best to fulfill requests with an interpreter, it is not always possible due to external factors such as language, last minute requests, patients not showing up for pre-scheduled appointments, etc. Our staff will, after assessing patient’s communication needs, use our phone line that provides interpretation services in more than 150 different languages, and VRI services in several languages, including ASL and Spanish. Both services are available 24 hrs. 7 days a week.
What is Video Remote Interpretation (VRI)?
Video Remote Interpretation or VRI uses video technology to provide interpreting services through a qualified remote interpreter who is not present in the same room as the other parties.
Can a family member or friend interpret for me?
We encourage you to bring your family members with you and have them involved in decisions concerning your care. However, Crozer-Keystone Health System has a policy regarding communication with limited English proficiency patients and Deaf and/or Hard of Hearing patients. CKHS must use only qualified interpreters.
Are there any other interpretation services available at Crozer-Keystone Health System?
We offer the following resources to assist you with your communications needs:
- Video Remote Interpretation in several languages including ASL and Spanish
- Contracted agency interpreters; ASL & several foreign languages
- Phone contracted agency interpretation services in more than 150 languages
- iPod video calling
- Closed captions TVs
- Amplified Phones